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Privacy Policy

Introduction

It is The Rites of Passage Institute Pty Ltd’s policy to respect your privacy regarding any information we may collect while operating our website. We respect your privacy and are committed to protecting personally identifiable information you may provide us through the website.

This Privacy Policy, together with the Terms and Conditions posted on our website, set forth the general rules and policies governing your use of our website. Depending on your activities when visiting our website, you may be required to agree to additional terms and conditions.

Definition of personal information

Throughout this Privacy Policy, we use the term “personal information” to refer to information relating to an identified or identifiable natural person including information or an opinion about an identified individual, whether true or not, and whether recorded in a material form or not.

Examples of personal information include:

  • Your full name, date of birth, and residential address
  • Mobile telephone number and email address
  • Credit card and financial details
  • Individual preferences and usage behaviour
 

On what basis do we process your data?

We will only collect, monitor, use, disclose, or process any personal information about you with your consent which we endeavour to obtain at the same time as collecting your personal information or if it is otherwise lawful to do so.

We reserve the right to use or disclose any information, including personal information, as needed to satisfy any law, regulation or legal request, to protect the rights or property of any member of the public, or to cooperate in any law enforcement investigation.

When and how do we collect personal information?

We collect and combine personal information through a number of channels, including:

  • Through our clients and service providers as a result of the provision of professional services
  • Physical and ad-hoc channels such as paper forms or tablets at events, activations, or promotions
  • Our websites, social media pages, mobile applications, and other online properties
  • Any other means through which an individual provides personal information to us
Active collection

Personal information may be collected if you:

  • Sign up or register, or provide your details via any of our collection channels
  • Subscribe to newsletters, updates, alerts, or information about our products or services
  • Complete and submit any forms or surveys, physically or electronically
  • Contact us in person, via mail, telephone, social media, or commercial electronic message
  • Participate in any events, offers, promotions, competitions, or marketing activities
  • Interact with our website for a specific purpose, or browse it generally
Passive collection
We may also collect your information passively through the use of cookies, internet tags, tracking pixels, web beacons, and unique device identifiers. We may also receive information from legitimate third-party sources including list brokers and social media organisations, where lawful and where you have given permission for them to share your data.

What kinds of personal information do we collect?

We may collect personal information including:

  • Your full name, contact details (email, phone, address, contact preferences), location, and passwords
  • Enquiry and complaint details
  • Information about your experience with our products or services
  • Financial details where you purchase products or services from us
  • Usage and preference information: how you interact with our website, pages visited, settings chosen
  • Device information: hardware model, operating system, preferred language, unique device identifier
  • Technical data: IP address, access dates and times, browser type, and pages visited
  • Any other personal information you provide directly to us
Sensitive information
We do not seek to collect sensitive information. If we do collect sensitive information including information about your sexual orientation, religious beliefs, or medical and/or criminal history we will only do so with your consent, and will only use and share it in the manner stated in this Privacy Policy.

For what purposes do we use your information?

Providing services

To fulfil obligations in respect of any contract between you and us, and to render services related to us and our clients.

Managing relationships
  • To carry out any purchases you make and manage our commercial relationship with you
  • To ensure your personal information remains up-to-date and complete
  • To facilitate payments from you and contact you with relevant notices
  • To maintain our relationship with you, including providing after-sales services and responding to enquiries
Marketing and advertising
  • To market to you with direct marketing materials via mail, telephone, email, social media, or other channels
  • To provide you with relevant and targeted advertising, including when you browse third-party websites
Our website
  • To maintain the functionality of our website and customise it based on your preferences
  • To improve the website and system administration
Research and improvement
  • To better understand and meet your needs and interests
  • To obtain opinions or comments about our products and services
  • To record and analyse statistical and de-identified data for marketing analysis
  • To conduct market research including identifying likeminded individuals through third-party vendors such as Facebook
 

Your use of our website

Website visitors

Like most website operators, we collect non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. We use this to better understand how visitors use our website.

We also collect potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users and for users leaving comments on our blog posts. We only disclose this under the same circumstances that apply to personally-identifying information as described in this policy.

Cookies
To enrich and perfect your online experience, we use “Cookies” and similar technologies to display personalised content, appropriate advertising, and store your preferences on your computer. A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.
Remarketing
We use remarketing services including Google AdWords, Facebook, LinkedIn, and Instagram to advertise to previous visitors of our site on third-party websites. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our site. You can manage your ad preferences through each platform’s Ad Preferences page, or opt out of interest-based advertising entirely through your cookie settings or a browser plugin.
Links to external sites
Our website may contain links to external sites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites, products, or services.
E-commerce
Those who engage in transactions with us are asked to provide additional information including personal and financial information required to process those transactions. We collect such information only as necessary to fulfil the purpose of your interaction with us. Your credit card details are only used to facilitate your purchases and will never be supplied to a third party other than our relevant service provider.

How do we share your information?

We do not share your personal information with our clients. Solely for the purposes described in this Privacy Policy, personal information may be shared with:

  • Our marketing and email sending partners
  • Technical service providers such as hosting providers, IT companies, and communications agencies
  • Other trusted service providers, promotional partners, and third parties

These recipients may be engaged to perform functions such as legal and accounting services, data storage, support services, market research, payment processing, or technical services for our websites. Some recipients may be located overseas. Our employees, data processors, and trusted third parties are obliged to respect the confidentiality of any personal information held by us.

 

How long do we hold your information?

We take appropriate security measures to keep personal information secure and to prevent unauthorised access, disclosure, modification, misuse, interference, or loss. Personal information is stored on secure servers that are protected in controlled facilities.

We retain your information only for as long as necessary for the purposes listed in this Privacy Policy. We will inform you about serious data breaches in accordance with the Privacy Act 1988 (Cth).

 

Your privacy rights

You have a number of rights under Australian Privacy Law and the GDPR:
Access
Request access to your personal information from us, in a commonly used electronic format.
Correction
Request that we correct your personal information at any time.
Withdraw Consent
Withdraw your consent for us to use your personal information, including opting out of marketing at any time.
Complaint
Lodge a complaint about a breach of the Australian Privacy Principles with our privacy officer.

Anonymity and pseudonymity

Where practicable, we will allow you to deal with us on an anonymous or pseudonymous basis. However, where it is not practicable for the purposes for which information is collected, we will seek the personal information identified above. It will not be practicable to deal with you anonymously when we wish to send you direct marketing materials or need to provide you with requested goods or services.

Children

Personal information will not be collected from any person who is known by us to be under the age of 16 without the consent of a parent or legal guardian, or as has been provided to us lawfully by third parties.

Persons under age 16 may only use our websites with the involvement and consent of a parent or legal guardian.

 

Problems, complaints and queries

If you have any questions about our Privacy Policy, or any problems or complaints about how we have collected, used, stored, handled, disclosed, or processed your personal information, please contact our privacy officer:

The Rites of Passage Institute Pty Ltd
10 Coopers Ln S, Main Arm NSW, Australia
By phone: 02 6698 6158
By email: info@ritesofpassageinstitute.org
 

Privacy Policy changes

Although most changes are likely to be minor, The Rites of Passage Institute Pty Ltd may change its Privacy Policy from time to time, and in its sole discretion. We encourage visitors to frequently check this page for any changes.

Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

 

Contents

Privacy Officer
Questions about this policy? Reach out directly.

02 6698 6158
info@ritesofpassageinstitute.org

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